Overview
- Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.
- This hybrid Contract-to-Hire position will be located in Eagan, MN.
- The work schedule: Monday – Friday from 8:00 AM – 5:00 PM CST with occasional on-call rotation and after-hours work.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Independently diagnose and resolve complex network incidents impacting performance, stability, or security.
- Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices.
- Analyze packet captures, logs, and telemetry data to identify and document root causes.
- Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter.
- Support high-availability environments, including failover, redundancy, and disaster recovery planning.
- Develop and maintain network documentation, standards, and runbooks.
- Perform root-cause analysis and produce technical reports on major incidents.
- Test and validate new network technologies and configurations prior to production rollout.
- Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference.
- Provide mentorship and technical guidance to Tier 1 and other staff.
- Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 3+ years of hands-on network support experience in a LAN/Wi-Fi environment.
- Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet.
- Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills across OSI Layers 1-7.
- Understanding of LAN security standards and best practices.
- Experience with ServiceNow or comparable ticketing systems
- Exceptional communication skills.
- Must be a US Citizen or Permanent Status Green Card holder.
- Must be able to obtain Public Trust Clearance.
- Must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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