Overview
- Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to our US Government client.
- This hybrid Contract-to-Hire position will be located in Raleigh, NC.
- Schedule: Monday - Friday (8:00 AM – 4:00 PM).
- Must be available to work on-call, overnights and weekends as needed.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Troubleshoot and resolve network availability and outages specifically WAN related.
- Work ServiceNow trouble tickets and drive to closure.
- Work with the vendors to ensure that tickets are resolved and closed in a timely manner.
- Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
- Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements.
- Support and work with Vendors on the day-to-day activities of the WAN escalations.
- Maintain and improve runbooks, SOPs; share insights and lessons learned with the team.
- Provide occasional assistance to more senior positions and/or performing functional duties under the oversight of more senior positions.
Qualifications
- A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required. If an individual's degree is not in the applicable field then 4 additional years of related experience is required.
- 3+ years of applicable network experience and support to include SD-WAN, data circuits, network troubleshooting.
- 2+ years of experience troubleshooting router, switch and modem connections and setup.
- Prior experience working with Telecom Expense Management software is a PLUS.
- Familiarity with Cisco and Fortinet is a PLUS.
- Proficiency with MS Office Suite, especially Excel and Teams.
- Must be flexible and willing to work on-call, overnights and weekends as needed.
- Excellent organizational and communication skills.
- Must be a US Citizen or have permanent residence status (Green Card).
- Must be able to obtain Public Trust Clearance.
- Must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
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