- A degree from an accredited College/University in the applicable field of services is required. If an individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 13+ years of experience in MDIMS and/or related field.
- Deep knowledge of warehouse management and fulfillment systems.
- Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces.
- Ability to analyze upstream/downstream impacts across ~30 integrated internal applications and external systems (AssetWorks SAAS).
Technical & Analytical Skills
- Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
- Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems.
- Experience validating API behavior, request/response structures, and integration rules.
- Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
- Working knowledge of Oracle Forms.
- Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
- Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.
Delivery & Process Skills
- Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
- Hands-on experience with project/work management tools, preferably VersionOne.
- Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred).
- Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
- Experience creating process documentation, user guides, SOPs, and support workflows.
Cross-Team Facilitation Abilities
- Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects.
- Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
- Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
- Comfortable escalating blockers and driving issues to closure across vendors and internal teams.
- Experience training/mentoring less experienced personnel;
- Excellent oral and written communication skills.
- Must be a US Citizen or Permanent US Resident - Green Card holder.
- Must be able to obtain a Position of Public Trust Clearance.
- Be able to pass a drug screening, criminal history, and credit checks.
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
