Overview
- Tier One Technologies is seeking an Enterprise Systems Management (ESM) Tools Systems Administrator to support our direct U.S. Government client.
- This is a hybrid contract-to-hire position based in Eagan, MN.
- The work schedule is Monday through Friday, 8:00 AM - 4:00 PM CST.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Maintain monitoring platforms, improve alert quality, support integrations, and help to ensure service reliability across Linux and cloud environments.
- Administer and support Zabbix monitoring for Linux servers, applications, and infrastructure services.
- Configure and tune AppDynamics dashboards, health rules, and alerts for application visibility.
- Support Everbridge integrations and notification workflows for incident escalation and response.
- Monitor cloud services using native cloud monitoring tools and integrate data into enterprise monitoring workflows.
- Build and maintain API-based integrations between monitoring, ticketing, and notification systems.
- Develop and maintain Python scripts for monitoring automation, alert enrichment, and operational reporting.
- Perform basic Linux troubleshooting for monitoring agents, connectivity, system resources, and service health.
- Participate in incident triage and post-incident review activities to improve alert quality and reduce noise.
- Document runbooks, monitoring standards, and operational procedures.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field, then 4 additional years of related experience is required.
- 3+ years of experience in IT monitoring, NOC, SRE support, or infrastructure operations.
- Practical experience with Zabbix administration or a similar Linux/Windows monitoring software.
- Exposure to AppDynamics or a similar APM platform.
- Exposure to Everbridge or a similar incident notification platform.
- Working knowledge of cloud monitoring concepts in AWS, Azure, or GCP.
- Experience consuming or integrating REST APIs.
- Basic Python scripting ability for automation tasks.
- Basic Linux skills, including CLI usage, log review, process/service checks, and network basics. Prior experience with Help Desk’s Monitoring and Incident management.
- Strong communication skills.
- Must be able to obtain a Position of Public Trust Clearance.
- Must be a US Citizen or have US Permanent Residence status (Green Card).
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.
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