Overview
- Tier One Technologies is hiring a Full Disk Encryption / SecureDoc Specialist to support the Endpoint Technology Engineering Infrastructure team for our direct U.S. Government client.
- This remote Contract-to-Hire position will be originated in Raleigh, NC.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Support the Full Disk encryption requirement mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
- Support Full Disk encryption platforms, specifically WinMagic SecureDoc.
- Provide design and enhancements to Full Disk encryption (SecureDoc) and remote support platforms (Dameware).
- Provide integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
- Maintain Full Disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
- Provide expert level end user support and resolve issues escalated.
- Manage and maintain WinMagic SecureDoc infrastructure components.
- Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.)
- Participate in the preparation of materials and oral presentations for customers and management
- Respond promptly to incidents in ServiceNow.
- Will be assigned responsibility for advanced technical issues in the environment for problem resolution.
- Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
- Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
- Perform hands-on incident escalation and remediation, including documentation of incident response workflows.
- Develop data encryption and OS recovery tools to recover lost or corrupted user data files from defective hardware or from failed machine startups.
- Evaluate program failures and implement remediation solutions for success.
- May be required to create time sensitive deliverables.
- May lead project teams within assigned unit develop, plan and manage project tasks
Qualifications
- A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required.
- 3+ years of experience working with various Endpoint encryption products.
- Proven testing capabilities with various Endpoint products.
- Hands-on incident escalation and remediation, including documentation of incident response workflows.
- Excellent communication skills.
- Must be eligible to obtain a Position of Public Trust clearance.
- All candidates must be a US Citizen or have permanent residence status (Green Card).
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
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