Overview
- Tier One Technologies is seeking a Sr. ServiceNow Administrator Specialist to support our US Government client.
- This hybrid contract-to-hire position will be located in Raleigh, NC.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations.
- Confirm that the configurations conform to company’s standards.
- Document and verify the work being done meets company’s standards.
- Perform application support activities as specified.
- Provide new development requirements as needed.
- Unit Test the systems and provide SIT/CAT plans/assistance.
- Act as an escalation point for company’s ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
- Perform application and end user support as required; perform SME ServiceNow customer support.
- Monitor company’s and IT ServiceNow emails and Incident tickets requesting technical assistance.
- Perform required Incident, Problem, Change, Service Level and Asset Management.
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
- Implement assigned Change Requests.
- Perform monthly ServiceNow audit activities as defined by the company.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 8+ years of experience in IT support, system administration, or a related technical field.
- Strong knowledge of policy and procedural tasking as it applies to ServiceNow administration.
- Must hold a current ServiceNow System Administrator certification.
- Demonstrated experience in administering, including ServiceNow platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Must be able to obtain a Position of Public Trust Clearance.
- Must be a US Citizen or have US Permanent Residence status (Green Card).
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
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