Overview
- Tier One Technologies is seeking a Video Conferencing Engineer to support our direct US Government client.
- This hybrid contract-to-hire position will be located in Raleigh, NC.
- Must be a US Citizen.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Design and implement complex video solutions in compliance with customer requirements.
- Provide configuration support for video conferencing and streaming.
- Configure VCS devices for video and audio signaling and connectivity.
- Troubleshoot video and audio issues of video streams.
- Open trouble tickets with external vendors on equipment that is under maintenance.
- Assist with special projects that may require working with multiple vendors, field personnel, and area/district IS managers.
- Resolve client connectivity, interference, authentication, and coverage issues.
- Work with users/customers to resolve issues.
- Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues.
- Provide VCS Control and Expressway configuration, testing and troubleshooting.
- Provide Zoom rooms with configuration and support.
- Utilize Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting.
- Use Cisco Meeting Server (CMS) configuration, testing and troubleshooting.
- Perform configuration and installation of new systems onto the network.
- Provide administration of Cisco’s Telepresence Management Suite (TMS).
- Provide VCS / Zoom API Connector integration, configuration, and troubleshooting.
- Engineer systems connectivity and backup solutions.
- Support Cisco ISE (Identity Services Engine) Production Server and Cisco Prime Infrastructure support.
- Provide VCS support in the field sites on Layer 2 and Layer 3 network devices.
- Manage inventory of VCS equipment.
- Assist with Change Requests and Moves, Adds, Changes, and Delete (MACD) requests.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If an individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 8+ years of experience in Telecom Engineering / software development and/or related field.
- Ability to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program.
- Excellent oral and written communication skills.
- Must be a US Citizen.
- Must be able to obtain a Position of Public Trust Clearance.
- Be able to pass a drug screening, criminal history, and credit checks.
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
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