Overview
- Tier One Technologies is seeking a Network Engineer with LAN/Wi-Fi experience to support our US Government client.
- This hybrid contract-to-hire position will be based in Eagan, MN.
- Schedule: Monday-Friday 8:00 AM to 6:00 PM with occasional on-call rotation and after-hours work.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Configure and support wireless systems.
- Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
- Resolve Trouble tickets generated through ServiceNow
- Document troubleshooting steps and solutions for future reference.
- Assist Tier 1 support in diagnosing and resolving LAN-related problems.
- Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
- Collaborate with Tier 3 LAN Engineers for complex issue resolution.
- Perform duties in support of the mission as directed by Management.
Qualifications
- Bachelor’s Degree and a minimum of 3 years of IT work experience; Additional experience may be substituted in lieu of degree.
- 3+ years of applicable network experience and support.
- Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills – Layer 1 and 2.
- Understanding of LAN security standards and methodologies.
- Proven experience working with Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
- Prior experience with ServiceNow or other ticketing systems.
- Proficiency with MS Office Suite, especially Excel and Teams.
- Ability to work independently and thrive in a fast-paced, rapidly changing environment.
- Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
- Cisco or other applicable Networking Certifications – preferred.
- Excellent communication skills, both written and verbal.
- Ability to obtain Public Trust Clearance.
- Must be a US Citizen or Permanent Status Green Card holder.
- Must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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