Overview
- Tier One Technologies has an immediate need for a Sr. Business Systems Analyst to support our direct US Government client.
- This will be a 100% remote contract-to-hire position.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Review, analyze, and evaluate user needs to create systems solutions that support overall business strategies.
- Document system requirements, define scope and objectives, and create system specifications that drive system development and implementation.
- Function as a liaison between IT and users and have both business and technical expertise.
- Provide Application Analyst Support in the IT Development Group to support Point of Sale application Retail System Software (RSS) Enterprise.
- Provide business technical support of company’s mission critical enterprise application RSS, in handling maintenance/expansion projects, including bi-annual price change updates.
- Coordinated day-to-day Project Management tasks of ServiceNow Management Tool (Incident, Problem, Knowledge, Change) including SOX Compliance documentation in (SIA, Release) TSLC Artifacts Library.
- Lead activities of Software Developers in analyzing, documenting, and providing technical support of troubleshooting application and incident resolution listed in ServiceNow.
- Coordinate day-to-day tasks to analyze transactional data, technical support issues, data files, credit/debit transactions, leverage knowledgebase to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors.
- Perform SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes.
- Provide deliverable/task estimation for effort (work) and duration of project.
- Provide functional expertise during SDLC AGILE development and testing of maintenance or code configuration changes.
- Assist with software deployments by configuring application customizations, design or script application testing principles, recreate system failures, and able to analyze application faults and system logs.
- Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades.
- Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts.
Qualifications
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
- 10+ years of experience with analyzing business requirements and developing business requirements.
- In-depth knowledge of ALM Tool to create and track defects, business case to write AGILE Stories, submit business proposals for ITIL continual process improvements.
- Familiarity of .Net framework, XML, C#, MS Visual Studio, Networking, Security, POS Hardware, Microsoft System Internal, NCR Peripheral, VMware, ServiceNow, VersionOne and System Testing.
- Knowledge of Agile Methodology practices and SDLC Artifacts.
- Business level of organizational, analytical, reasoning and problem-solving skills.
- Excellent communication skills.
- Ability to obtain Public Trust Clearance.
- Must be a US Citizen or permanent Status Green Card.
- Must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
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