System Network Engineer (LAN/WAN)

Systems Network Engineer (LAN/WAN)

Raleigh, NC

SUMMARY:

• Tier One Technologies is seeking a Systems Network Engineer to perform enterprise and local level LAN/WAN monitoring and propose enhancements that increase performance/reduce costs.
• This position will be located in Raleigh, NC. 
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

RESPONSIBILITIES:

• Monitor network hardware operations to ensure properly set configuration options.
• Perform cost/benefit studies of network configuration and recommend enhancements.
• Advise network users of hardware requirements, configurations, and limitations.
• Coordinate installation activities by interfacing with hardware and software planners.
• Instruct operations personnel on the use of new equipment.
• Coordinate repair of vendor-owned equipment.
• Maintain contact with vendors during problem restorations and advise customers and management of restoration status.
• Interface with users during the support process.
• May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.
• Implement and maintain LAN configurations, protocols, and inventory.
• Troubleshoot and resolve LAN connectivity issues, including, but not limited to, switches, routers, and cables.
• Document troubleshooting steps and solutions for future reference.
• Assist Tier1 support in diagnosing and resolving LAN-related problems.
• Provide Tier2 support for LAN-related incidents and service requests escalated from Tier1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.

Qualifications:

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
• 8-12 years of Network/Systems Engineering experience.
• 5+ years of LAN support experience, including providing ServiceNow Tier2 support to mitigate Service Tickets Issues/Outages/End User support needs.
• Proficiency in LAN protocols, technologies, security standards & methodologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol etc.).
• Working knowledge of Cisco, Cisco Meraki, HP Aruba and Juniper technologies.
• Experience using IP Address Management Systems to include voice VLAN sizing is a plus.
• Experience performing switch acceptance for new field sites is a plus.
• Strong troubleshooting and analytical skills.
• Ability to travel up to 10% for occasional short-term assignments.
• Exceptional communication skills, both written and verbal.
• Ability to obtain Public Trust Clearance.
• Candidate must be a US Citizen or Permanent Status Green Card holder.
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)