Design, develop, and implement custom solutions on the ServiceNow platform using various modules such as Incident, Change, Problem, Service Catalog, and more.
Work closely with business analysts, project managers, and other stakeholders to understand requirements and translate them into effective technical solutions.
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, or other integration technologies.
Develop, test, and deploy custom applications, workflows, and scripts within the ServiceNow platform to meet business requirements.
Configure and customize ServiceNow features, including forms, workflows, reports, dashboards, and notifications.
Implement ServiceNow best practices and ensure system performance, scalability, and security.
Ensure the quality and reliability of the delivered solutions.
Troubleshoot and resolve issues within ServiceNow applications and integrations.
Stay current with the latest ServiceNow releases and features and provide recommendations for continuous improvement.
Assist in ServiceNow platform upgrades and migrations (standard ServiceNow Upgrades)
Develop and maintain technical documentation for ServiceNow solutions, including design specifications, technical workflows, and user guides.
Qualifications
Qualifications:
Bachelor’s degree in technical discipline from an accredited college or university.
5+ years of ServiceNow-related experience.
Strong knowledge working with ServiceNow App Engine.
Familiarity with Service Management (ITSM) practices is a plus.
Ability to communicate clearly and facilitate effective discussions across multiple teams and stakeholders.
Working knowledge of Agile/Scrum processes and management tools.
Must be a US Citizen or have US Permanent Residence status (Green Card).
Ability to pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
