Overview
- Tier One Technologies is looking for a Sr. ServiceNow Systems Administrator to support our US Government client.
- This multi-year position will be located in Fort Meade, MD.
- Must be a US Citizen and have active TS/SCI clearance. Full scope poly – preferred.
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configure and manage UNIX, Linux and Windows operating systems and install/load operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Qualifications
- Bachelor’s degree in technical discipline from an accredited college or university is required.
- 4 years of additional SysAdmin experience may be substituted for a Bachelor’s degree.
- 15+ years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity.
- 6+ years of experience with Service Management (ITSM).
- 4+ years of experience with ServiceNow Technology platform.
- 2+ years of experience integrating ServiceNow with other applications.
- ServiceNow System Administrator certification is required.
- ITIL 4 platform certification is required.
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